In September 2018, the Arcep body responsible for settling disputes, legal proceedings and investigations (referred to in French as “RDPI”) (1), opened an investigation into a potential failure by Orange to meet its access and quality of service obligations.
The investigation made it possible to ascertain a decline in the quality of service of its wholesale active products designed for businesses and its wholesale copper local loop general access offers.
Arcep has thus issued Orange with a formal notice to meet its QoS obligations by steadily improving its quality of service, starting in Q1 2019, to reach target values within a timeline set by the Decision.
Arcep Decision No. 2018-1596-RDPI of 18 December 2018 on issuing the company Orange with a formal notice to meet its obligations regarding the quality of service of its wholesale active products, designed for the business market, and its wholesale copper local loop general access products
- The Arcep Executive Board has three bodies. The plenary body, which is composed of all seven members of Board. A specialised body referred to in French as “RDPI”, composed of four of the seven members, including the Arcep Chair, is responsible for the investigative and legal proceedings stages (launching a priori investigation procedure, issuing the formal notice, statement of objections). Rulings are handled by a “restricted” body, composed of the remaining three Board members, which is responsible for deciding whether or not to impose penalties.