Fixed telephony

ARCEP launches a public consultation on the quality of fixed telephone services

ARCEP wishes to implement a monitoring programme for the quality of residential telephone service provided by fixed networks. Today, it is launching a public consultation in order to collect the opinions of interested parties.

The planned measure is part of ARCEP’s global action in monitoring the quality of operators’ service, as it has already done for mobile services, 118 directory services, wholesale high-speed offers, France Telecom’s universal service, etc. It will help to inform consumers and will incite operators to monitor and improve their service performance.

In launching this consultation, ARCEP’s goal is to draft a decision regarding the publication of service quality indicators by operators providing telephone service to the public. This decision, which will have to be approved by the Minister of Electronic Communications, will define the measurement methods and stipulate which indicators will have to be published.

The document is divided into five parts:
• the general principles of the planned measure
• the service quality indicators
• the means of measurement and results presentation
• the mechanisms intended to guarantee measurement objectivity and sincerity
• the implementation means

N.B. : contributions must be sent to ARCEP by 29 February 2008, preferably by e-mail, to: