For everyone
Your services
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Compare mobile network coverage and quality of service
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Report a problem with your fixed or mobile operator, ISP or postal operator
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Track fibre to the home (FttH) rollouts in France
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Know if your operator is restricting or prioritizing your traffic and contributing to net neutrality by alerting Arcep
Arcep & consumers
Your concerns and procedures
- How to improve the quality of your wifi?
- Access to optical fiber in buildings in very densely populated areas: what are the rights and duties of the stakeholders?
- Switching smartphones: what tools can I use to transfer my data?
- How do I customise my smartphone?
- Everything you need to know about the phasing out of the public switched telephone network (PSTN)
- Can an operator change the terms of my contract?
- Which accredited consumer protection associations can represent and advocate for me?
- Consumer market customers: how do I solve a dispute with my operator?
- What to do when my mobile phone has been stolen?
- What to do if my line has been slammed (i.e. cut off without my consent)?
Arcep & businesses
Frequency requests
Telecoms operators
Numbering
- Number requests
- Find out which blocks of numbers have been assigned to and/or reserved by which operators
- France’s national numbering plan
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Numbering plan management policies View the document
- Numbering taxes
Calculating universal service costs
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Report your revenue Download the form
Postal and parcel operators
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Postal operators’ rights and obligations View the guide
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How to become a postal operator Authorisation application form
- Postal service operators authorized by Arcep
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Collecting information from parcel operators
Instructions and online form
Statistical monitoring of postal and telecoms operators
Start-ups
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Relaxing regulatory restrictions to enable trials
Our regulatory sandbox
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Using unlicensed frequency bands
Visit our information portal
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Have regulations explained to you
Book an appointment with Arcep at Station F
Businesses
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Requesting frequencies to conduct a 5G pilot Download the form (docx - 66KB)
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SoHos & SMEs: How to choose the right telecoms plan for your business? View the guide (pdf - 544KB)
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How to protect yourself against telephone fraud and scams? View the guide (pdf - 3.00MB)
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Switch to fixed IP telephony Key information (pdf - 232KB)
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Connecting your business premises to FttH Best practices for installing fibre (pdf - 5.94MB)
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Installing fibre in new builds A practical guide to building construction (pdf - 5.95MB)
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Contractual relations between businesses and telecoms operators Competition, Consumer Affairs and Fraud Prevention agency (DGCCRF) handbook (pdf - 465KB)
Arcep & Local Authorities
- Request superfast broadband radio frequencies for your region
- All frequency request forms
- Frequency licence fees
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Track operators’ implementation of their commitments to accelerate regional mobile coverage
New Deal for Mobile scorecard
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Keeping citizens informed about mobile network coverage and quality of service
www.monreseaumobile.fr
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Report a problem with an operator
J'alerte l'Arcep
- Report a mobile coverage issue
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Increasing connection speeds on the copper network View the guide (pdf - 2.20MB)
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Increasing connection speeds
Prior public consultations conducted by local authorities initiating projects for increasing connection speeds through sub-loop unbundling (shared access point solution)
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Know more about networks and service coverage View the guide (pdf - 2.35MB)
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FttH glossary and diagrams View the document (pdf - 7.58MB)
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Declaration forms
(L.1425-1, regional digital blueprints, increasing connection speeds...)
- Submit a rollout project, under the National Superfast Broadband Programme for France (Plan France Très Haut Débit)
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Regional digital blueprints (SDTAN)
Project listing and map
- Complete local authority services